support

Support Services

Our team of public engagement and software professionals
are on hand to ensure your projects are a success

We moderate all community generated content 24/7. Our technical support team is available to help with your website. Our strategic support team is available to advise, train and support you by phone, email or in person.

Training

Whether you need help in developing successful online engagement strategies, enhancing your digital engagement practice or keeping on top of how to best use out engagement we have a training package for you.

Help Desk

Get easy access to one of our friendly professionals over the phone, via online chat or email. You’ll also have access to an array of help desk resources whenever help is needed.

Moderation

We have a global team of expert moderators in place to review every piece of community generated content that goes live on your site.

Content Management

One of our public engagement professionals can build your site content for you. We offer three levels of service: build, manage and advise. Contact us to find out more.

Strategy

Need help building your online engagement strategy? We can work with you to outline your project lifecycle and methodology, as well as plan your implementation.

Peer Learning

When you become an communication manager admin you become part of a global community of passionate (digital) community engagement professionals. We facilitate your peer networking and learning through meetups, conferences, webinars and online discussion forums.