-
Maintenance
Requests Handled
Like Never Before
Submit, schedule and track in real-time. -
Maintenance
Requests Handled
Like Never Before
Submit, schedule and track in real-time.
INTRODUCING DIGITAL ENGAGEMENT LAB
We simplify the way basic communication problems are handled between property managers and their tenants.
Everyone in the loop.
Real-time communication is seamless for property managers, tenants, vendors & internal staff.
Everything in one place
One location for messaging service requests, announcements & document storage.
Everywhere you go.
Interactions are quick and easy on the fly with Digital Engagement Lab’s beautiful mobile and web apps.
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A MOBILE – FIRST COMMUNICATION PLATFORM
For everything that happens after the lease is signed.
Instant Messaging
Say goodbye to juggling emails, text-messages, web forms & phone calls!
Service Requests
Tenants send a time-stamped photo or video of issues and make fixing them a breeze.
Document Storage
A secure hub for document storage like lease agreements, move in/out checklists & more.
Broadcast Alerts
Send mobile alerts to tenants for maintenance visits, late bill reminders, emergencies & more.
Surveys & Ratings
Build resident loyalty with tenant satisfaction tools that make it easy to get feedback.
Document Storage
Keep your rental properties organized on our robust mobile and web applications.
HOW IT WORKS
Streamlined Communication
Clear communication is critical to eliminate friction and streamline maintenance requests. With Digital Engagement Lab, it’s easy for
property managers to stay organized while giving tenants a new level of customer service.
HOW IT WORKS
Discuss the Problem
Zoe, a loyal tenant, spots a growing water stain on her bedroom ceiling. Her property manager Bill uses Digital Engagement Lab, so she quickly sends an instand message to tell him about the problem.
HOW IT WORKS
Submit a Request
Bill agrees that this isn’t right, and asks Zoe to submit a maintenance request. She takes a photo, describes the problem and sets times that work best for the repair. No phone tag to schedule the appointment here!
HOW IT WORKS
Easily Manage the Process
Bill receives an notification on his phone and can easily take action. With one touch, his “go-to” contractor Fred has all of the details and confirms an appointment time for the repair. Fred can also communicate within the app.
HOW IT WORKS
Track the Status
The service provider fixes the leak quickly and professionally. Since everyone has real-time updates, the status of the request is never a mystery. All parties get confirmation that it’s resolved. And that’s a wrap!
Who Uses Digital Engagement Lab?
Property Managers
Property managers who need better communication with their tenants, Service providers and internal staff.
Tenants
Mobile-first tenants who want a streamlined process for interacting with their property manager.
Service Providers
Service providers who want a centralized platform for receiving, scheduling and tracking work orders.